 
X-Treme Scooter Warranty Only!
Christmas
Warranty Extension is now FREE
All Scooters ordered after
November 24, 2008 will have the warranty start date changed
free of charge to December 25. 2008 IE: A scooter with
a 30 day warranty will not expire until January 25, 2009
even if ordered in late November.
We encourage you to buy
the extended warranty which also qualifies for the first
day of the warranty to begin on December 25, giving you
protection into the spring of 2009. Extended warranties
are available during online check out and they start at
$29.95 for 90 days.
Extended Warranty
X-Treme Scooter
Manufactures offer a 90 Day Extended Warranty. The cost
of the extended warranty is $29.95 "for each scooter
purchased" and it gives you a full 90 days of protection
as compared to 30 days.
We are offering an extended warranty of 1 full year on
ATV's for $59.95
We also offeing an extended warranty of 6 months for all
E-Bikes for $49.95
We now offer a reduced price 90 day extended warranty
for the X-10 & X-140 models at $19.95 instead of $29.95.
If you are purchasing multiple scooters and the extended
warranty, you need to purchase one warranty for each scooter.
For technical service
and support you may open a support ticket, click
here for assistance & an
X-Treme Scooter representative will assist you.
 Welcome
to Advanced Electric Scooters
X-Treme Electric Scooters
Manufacturers offers a 30-day limited bumper-to-bumper
manufacturers warranty on all X-Treme Scooters and accessories
on all models and 90 days on selected
models. Selected models include Electric Bicycle's XB-350,
XB-500, XB-508 & XB-600. The warranty starts the day
the scooter is delivered to you. This warranty covers
factory defects. We do not cover misuse or broken parts
caused by the user or by any other event. X-Treme will
pay for standard shipping service costs on the first warranty
shipment only. Any additional warranty parts that are
needed will require the customer to pay all shipping and
handling costs.
Battery
Warranty
We do offer a full 6 month even trade warranty on defective
batteries. If any battery should become faulty within
6 months from the purchase date, X-Treme Scooter Manufacturers
will replace the battery free of charge. X-Treme requires
defective batteries be returned to them for exchange.
Advanced Scooters and X-Treme Scooters does not pay the
shipping fee's to return the batteries to them however
they will pay to ship the replacement batteries back to
you. If you have questions about our warranty, please
contact our support department by opening a ticket here
e-mail.
A friendly representative
will get back to you quickly. X-Treme
Scooters support department hours are Monday through Friday
8 AM to 5 PM Central Standard Time.
Selected 1 year battery warranty
models include:
Models XM-50 - XM-150 - XM-155
Gasoline
Engine Warranty
X-Treme Scooter Manufacturers
offer a 30 day warranty on all gas engines for all models.
They offer a 1 year engine warranty on selected ATV's
& Moped Motorcycles models: XA-110 - XA-112 - XA-114
- XA-150 - XM-50 - XM-150 & XM-155. The 1 year engine
warranty warrants against factory defects only. Defective
engines must be returned to X-Treme Scooters at the customers
expense & will be replaced if X-Treme Scooters determines
the engine is defective due to a factory defect. X-Treme
Scooters will pay the shipping cost to send the replacement
engine to the customer.
Limited
Warranty Details:
What is covered & what is
not covered:
1. Scooter Body: Damage to any plastic/fiberglass
part that is a result of shipping is covered only if it
occurred during shipping. Shipping damage must be reported
immediately after delivery to be covered under warranty.
Otherwise, the plastic/fiberglass body parts are not covered
under this warranty. If, after careful inspection by our
shipping department it is determined that the scooter
was damaged during shipping (digital photos may be required
by e-mail), X-Treme Scooters at it's discretion will supply
free of charge the necessary replacement parts to fix
the damaged scooter. X-Treme and Advanced Scooters will
not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT
covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty:
X-Treme Scooters will replace defective parts free of
charge and free of shipping charge to the end user of
the scooter. X-Treme may require some parts to be shipped
back to X-Treme before replacing those parts. Shipping
costs back to X-Treme must be paid for by the end user
/ customer. Call tags will never be issued.
4. If you need to order Non Warranty
parts, you may contact X-Treme Scooters parts department
directly by calling 1-402-603-4445. For technical service
and support you may open a support ticket at http://www.x-tremescooters.com/support/
or click
here for assistance.
Pocket
Bike & Gas Scooter Models Starting With "XG"
Warranty:
"Manufactures defects will only be covered."
1. Engines are not covered. Each engine
is started, tuned up and tested before we ship the pocket
bike to you. Failure to premix oil with the gas is not
covered.
2. Pull starters are not covered.
Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are
not covered unless damaged during shipping. Damage must
be reported immediately
by opening up a technical support ticket.
X-Treme
Scooter Return Policy: Scooter and pocket bike
returns are not allowed.
In the rare occasion that a special circumstance scooter
return is allowed, the scooter must be packed up in it's
original shipping carton, all accessories and parts must
be included and you must write our RMA (Return Merchandise
Authorization) number clearly on the outside of the carton
or we will refuse your shipment. Return shipping charges
are the responsibility of the customer.
Any Scooter or pocket bike that arrives at X-Treme Scooters
warehouse without an authorized RMA number on the outside
of the shipping carton will be refused.
X-Treme Scooters and Advanced Scooters will not be responsible
for shipping charges on returned items. Freight collect
and COD packages will not be accepted. We never issue call
tags. Any unauthorized returns will be subject to a $35.00
restocking fee plus the cost of shipping. Shipping and handling
fees are not refundable even though offers are advertised
as providing you with "free shipping" the shipping
costs are included in the total purchase price. Freight
collect and COD packages will not be accepted.
S&H charges are
not refundable if customer refuses delivery (other than
for damage), if customer cancels order after order is placed
(see no cancellation policy below) or if customer refuses
to allow X-Treme Scooters technical support department to
assist them in solving the problem.
Signature
Required Option:
We make a Signature Required Service available to all our
customers at the
time of purchase for a minimal fee. If this service is not
purchased X-Treme
Scooters will not be responsible for packages that have
been left at the
recipient's door and consequently lost and/or Stolen.
Order
Cancellation Policy:
Before completing your purchase, please confirm that you
have selected the correct item(s), color(s), accessories,
etc. Due to the high volume of orders we receive and the
speed at which we process these orders, once an order is
placed it is generally processed & shipped immediately
therefore we have a NO cancellation policy after an order
has been placed.
Electronic
Parts:
Electronic Parts are non-returnable. Please make you're
selections wisely when purchasing parts. Contact X-Treme
Scooters parts department for more information. The parts
department can be reached by email
or by phone 1-402-603-4445.
Lifetime
Technical Support:
Lifetime technical support is provided to each customer
that purchases an X-Treme Scooter. To access our technical
support department click on this link to
open a support ticket. After a support ticket has been
opened, an X-Treme Scooter technician will respond to your
ticket and an e-mail will be sent to you. If you would like
to speak to a technician by phone, include your phone number
on the ticket and ask the technician to contact you. Tickets
are answered in the order received. Your initial posting
puts you in line for the next technician to assist you.
Should you post to your ticket before a technician responds,
you will move your ticket to the bottom of the list so to
ensure a quick reply, do not to post again until a tech
replies to you.
Disclaimer:
Advanced Electric Scooters & X-Treme Electric Scooters
Manufacturers is not responsible for the proper or improper
use of merchandise sold. We care about our customers and
urge you to exercise caution and take necessary safety measures
to protect yourself while engaging in cycling. Advanced
Electric Scooters & X-Treme Scooter encourages, and
asks that you wear a helmet and use appropriate lighting
while riding at night regardless of the legal requirements
in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing
about age requirements for riding electric scooters, gas
scooters & pocket bikes. Some states may have laws restricting
the use of these items on public streets, generally all
states allow them on private property such as campgrounds,
parks etc....but many states have age requirements and most
states require helmets and protective equipment to be worn
by certain age children. Pocket bikes with racing slicks
should not be used on wet or slippery roads. Please always
scoot safely. Know your laws before you go scooting. We
will not take back a scooter if you find your laws do not
permit your child to ride it. Check first.
Please
make sure when you place your order, you educate yourself
on the scooter and what you are ordering is your final decision.
If you have questions regarding the product, please contact
us. We don't always receive accurate specifications for
the products we sell, returns will not be accepted because
of incorrect advertisements. We try very hard to keep product
specifications as accurate as possible. The specifications
are updated once we test the product or hear back from our
customers.
When submitting an order
to Advanced Electric Scooters, you acknowledge that you
have read and understand our disclaimer, legal notices,
store policies, and agree to these as the terms of sale. |
